Privacy Policy

Last updated: May 25, 2026

This Privacy Policy explains how ManaNRI collects, uses, shares, protects, retains, and deletes information when you use the ManaNRI mobile app, website, customer support, shopping, payment, delivery, wallet, and NRI service request features.

Developer and Contact Information

ManaNRI is the developer and operator of the ManaNRI app and website. For privacy questions, data access requests, correction requests, or account deletion requests, contact us through the support options in the app or email us at support@mananri.com.

Information We Collect

Depending on how you use ManaNRI, we may collect:

• Account details such as name, email address, phone number, login method, and profile information.
• Delivery and contact details such as addresses, receiver details, destination country, postal code, and phone number.
• Order, cart, product, wallet, coupon, refund, return, cancellation, and customer support information.
• Payment-related information needed to process transactions. Card, UPI, PayPal, and other payment details are handled by payment providers such as Razorpay and PayPal according to their security processes.
• Device and app information such as app version, device type, operating system, language, crash logs, diagnostics, push notification token, and usage events.
• Location information when you choose to use location-based address or delivery features.
• Photos or uploaded files if you voluntarily attach them for service requests, product sourcing, support, or order proof.

How We Use Information

We use information to:

• Create and manage your account.
• Process orders, payments, wallet activity, refunds, returns, cancellations, and delivery support.
• Provide NRI shopping, sourcing, packing, courier, and service request support.
• Contact you about orders, delivery updates, support requests, security notices, and service messages.
• Improve app performance, diagnose issues, prevent fraud, secure accounts, and maintain business records.
• Send push notifications or promotional messages where permitted by your settings and applicable law.

Sharing of Information

We do not sell personal and sensitive user data. We may share information only as needed with service providers that help us operate ManaNRI, including payment processors, delivery/courier partners, hosting providers, analytics and crash reporting tools, notification providers, customer support tools, and legal or regulatory authorities when required.

Third-Party Services

ManaNRI may use third-party services such as Google/Firebase services, Razorpay, PayPal, maps/location services, analytics, crash reporting, hosting, and notification services. These providers may process data under their own privacy and security terms while helping provide app features.

Security

We use reasonable technical and organizational safeguards to protect user information. Data is transmitted using HTTPS where supported. Payment transactions are processed by payment providers using their secure payment systems.

Data Retention and Deletion

We retain information for as long as needed to provide ManaNRI services, maintain accounts, complete orders, handle support, prevent fraud, meet legal, tax, accounting, and compliance requirements, and resolve disputes. You may request account deletion or data deletion by using the account deletion option in the app or by contacting support@mananri.com. Some records may be retained where legally required or for legitimate business purposes such as transaction records, fraud prevention, and dispute handling.

Your Choices

• You can update account and address information in the app where available.
• You can disable push notifications in your device settings.
• You can decline optional permissions, but some features may not work without them.
• You can request access, correction, or deletion of your information by contacting us.

Children

ManaNRI is not intended for children under the age required by applicable law to use online shopping services. We do not knowingly collect personal information from children without appropriate consent.

International Users

ManaNRI supports customers in different countries. Your information may be processed in India or other locations where our service providers operate, subject to applicable privacy and data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised last updated date.

Contact Us

For privacy questions or requests, contact ManaNRI at support@mananri.com.